This entry was posted on Wednesday, November 1st, 2017. The bright lights of Las Vegas have gone out on Money20/20 for another year. As always, the event brought together the biggest names in payments and provided unprecedented insight into the future of financial services. So, after four days of discussions and demonstrations, what were the three big trends from this year's installment? This was the year that artificial intelligence (AI) arguably overtook blockchain as the biggest buzzword in payments and became the latest mega-trend to revolutionize the industry.

The bright lights of Las Vegas have gone out on Money20/20 for another year. As always, the event brought together the biggest names in payments and provided unprecedented insight into the future of financial services. So, after four days of discussions and demonstrations, what were the three big trends from this year's installment? This was the year that artificial intelligence (AI) arguably overtook blockchain as the biggest buzzword in payments and became the latest mega-trend to revolutionize the industry. AI has the potential to profoundly impact all areas of payments and financial services delivery, and indeed already is in some areas.

We now live in a world where Ozlo and Viv bots can find your ideal coffee and sushi. Where your car wants to drive on its own. Where your thermostat is cooling the house, as it knows you will be home in 15 minutes. And where the world champion at Go, a game with more permutations than the number of atoms in the observable universe, was roundly beaten by a computer program named AlphaGo. In the history of artificial intelligence, we have seen a lot of hype, immense promise, countless movie plots and many false starts.